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Department policy is based on the corporate
mentality of Interklima that is none other than providing services of the
highest quality.
The responsibility of Interklima’s
After Sale Service department is to provide services to the
clientele of the company in the fields of maintenance and repair for
all products that the company provides.
Using its specialized personnel it is
able to handle any and all tasks with dependability not only the
Greek market but in any corner of the globe.
All Air conditioning equipment
according to international codes as well as the instructions of the
Manufacturers are obliged to be maintained after their installation
regardless if they are in operation or not.
They must be maintained and inspected
periodically according to the manufacturers preventive maintenance
program not only to keep the warranties valid but also to increase
the equipments life span and good operating status.
It must be understood that properly
maintaining Air conditioning equipment secures its long-term low
operation costs, as well as reducing its electrical consumption in
accordance to its capacity.
In addition the replacement of any
component that will need to be replaced due to wear and tear will be
reduced to a minimum.
Ignoring to provide an adequate
preventive maintenance program will result in various major or minor
components needing repair or replacement in short time intervals,
increasing costs that can reach as high as the cost of entire unit,
as well as large shut down periods.
Studies in the Europe and the United
States have indicated that over 50 % of Air-conditioned building
suffer.
This problem is called “sick building
syndrome” and is primarily caused by inefficient maintenance of the
air-conditioning and ventilation systems.
Scheduled maintenance by Interklima
specialized technical crews maintain the air in any given space
clean, without any odors or microorganisms (bacteria, microbes.)
providing all occupants ideal living conditions
The demand from the market for
dependable After Sale Service increases dramatically every year.
Each year thousands of new air
conditioning systems of various sizes are installed and put in
operation, and the already existing systems due to their continuous
use are in serious need of obligatory maintenance for their proper
operation.
Foreseeing this increase in demand and
not wanting to follow the example of the majority of other
manufacturers that abandon the customer and product after the sale,
Interklima has invested enormously in its after sale services,
upgrading expertise and services.
To name a few
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Separate customer support center
for the most efficient and immediate response to any and all
customer requests for services or spare parts
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Large Inventory (Stock) of spare
parts and components of all models going back 25 years.
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Technical hot line. A line that any
authorized technician may call any time to receive immediate
technical assistance, usually when he is in the field.
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The most modern state of the art
laboratory nationwide, that is used for Research and Development
.The facilities may be used by Interklima network to rectify any
and all problems that for any reason can not be done in the
field
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Service contracts uniquely catered
to the needs of all customers.
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Taking advantage of our experience
we apply the appropriate preventive maintenance program that is
required to secure our customers investment with ability of
coverage 24 hrs a day, 365 days a year. The application of the
appropriate maintenance program to any installation with
programmed service activity eliminates the appearance of serious
problems, reducing operating costs and above all providing a
“Healthy” building. Service contract customers enjoy the
following advantage:
- Services up
to 24 hrs a day/ 365 days a year
- Scheduled
preventive maintenance services
- Unlimited
emergency calls/ visits
- Immediate
technical crew response time
- Fixed
annual maintenance operation costs
- Call center
priority
The department’s biggest asset without
a doubt is its personnel. The products that are manufactured and
provided by Interklima are among the most technologically advanced
and the need to properly support them requires constant training
The systematic and continuous practical
and theoretical training of all its technical personnel in its
adequately organized for such activity facilities, as well as the
facilities of our major supplier is what differentiates Interklima
from others.
Apart from technical training all
personnel follow seminar programs concerning the developement of
proper customer service techniques, communication, customer
satisfaction and complaint management skills.
Interklima believes that customer
loyalty is achieved not only by good product positioning but mainly
by quick and efficient service the moment that the customer requests
it.
Interklima today is well recognized and
accepted as being one of the most dependable service providers, able
to cover the ever increasing demand of the market while continuously
maintaining an excellent relationship with its customers that depend
on it. |
